{"id":2338,"date":"2021-01-04T15:13:40","date_gmt":"2021-01-04T14:13:40","guid":{"rendered":"https:\/\/new.cofaris-evaluation.com\/?page_id=2338"},"modified":"2021-01-04T15:14:41","modified_gmt":"2021-01-04T14:14:41","slug":"complaints-handling-procedure","status":"publish","type":"page","link":"https:\/\/www.cofaris-evaluation.com\/en\/complaints-handling-procedure\/","title":{"rendered":"Complaints Handling Procedure"},"content":{"rendered":"<div class=\"ce_text block\">\n<p>As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements.\u00a0 Our CHP has two stages.\u00a0 Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full.\u00a0 Our firm will try to resolve your complaint to your satisfaction.\u00a0 If you are not happy with our response, you will have the opportunity to take your complaint to stage two.\u00a0 Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.<\/p>\n<\/div>\n<h1><\/h1>\n<h1><\/h1>\n<p>&nbsp;<\/p>\n<h1 class=\"ce_headline\" style=\"text-align: center;\"><span style=\"color: #c04044;\">Stage One<\/span><\/h1>\n<p>&nbsp;<\/p>\n<div class=\"ce_text block\">\n<p>If you have spoken to us about your complaint, please put the details of your complaint in writing.\u00a0 We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.\u00a0 Please send your written complaint to:<\/p>\n<p>&nbsp;<\/p>\n<p>Name of contact at firm :\u00a0<strong>Monsieur Duchesne S\u00e9bastien<\/strong><\/p>\n<p>Firm name :<strong>\u00a0Cofaris Evaluation<\/strong><\/p>\n<p>Address :\u00a0<strong>Parc d\u2019activit\u00e9 de la Grange Barbier<\/strong><\/p>\n<p>Postcode :\u00a0<strong>37250 Montbazon<\/strong><\/p>\n<p>Telephone number :<strong>\u00a002.47.34.87.82<\/strong><\/p>\n<p>Email address :<strong>\u00a0&#101;xp&#x65;&#x72;&#116;&#105;s&#x65;&#x40;&#99;&#111;f&#x61;&#x72;&#x69;&#115;-e&#x76;&#x61;&#108;&#117;a&#x74;&#x69;&#111;&#110;&#46;&#x63;&#x6f;&#109;<\/strong><\/p>\n<p>Website :\u00a0<strong>www.cofaris-evaluation.com<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days.\u00a0 If we are not able to give you a full response, we will update you within 28 days.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h1><\/h1>\n<h1 class=\"ce_headline\" style=\"text-align: center;\"><span style=\"color: #c04044;\">Stage Two<\/span><\/h1>\n<p>&nbsp;<\/p>\n<div class=\"ce_text last block\">\n<p>If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board.\u00a0 We have chosen to use the following redress providers:<\/p>\n<p>&nbsp;<\/p>\n<h3>For Consumer Clients:<\/h3>\n<p>&nbsp;<\/p>\n<p>Name of redress mechanism :\u00a0<strong>Centre de M\u00e9diation et d\u2019Arbitrage de Paris (CMAP)<\/strong><\/p>\n<p>Address :\u00a0<strong>39 Avenue Franklin Roosevelt<\/strong><\/p>\n<p>Post Code :\u00a0<strong>75008 Paris<\/strong><\/p>\n<p>Telephone :\u00a0<strong>01 44 95 11 40\u00a0<\/strong><\/p>\n<p>Email Address :\u00a0<strong>&#99;&#109;&#x61;p&#64;&#x63;&#x6d;a&#112;&#x2e;&#x66;r<\/strong><\/p>\n<p>Website :\u00a0<strong>www.cmap.fr<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3>For Business-to-Business clients:<\/h3>\n<p>&nbsp;<\/p>\n<p>Name of redress provider :\u00a0<strong>ALLIANZ<\/strong><\/p>\n<p>Address :\u00a0<strong>1, Cours Michelet \u2013 CS 30051<\/strong><\/p>\n<p>Post Code :\u00a0<strong>92076 PARIS LA DEFENSE CEDEX<\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements.\u00a0 Our CHP has two stages.\u00a0 Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full.\u00a0 Our firm will try to resolve your complaint to your satisfaction.\u00a0 If you are not happy [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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